Refund & Payment Policy

Every paid plan ships with a 14-day free trial. No credit card required. You can use every feature included in your selected plan during the trial.

If you do not upgrade by the end of the trial, your workspace automatically moves to the Starter (free) tier. Your data and configuration are preserved.

Subscriptions are billed in advance on a recurring monthly or annual basis from the day you upgrade. Annual plans receive a 20% discount (selectable at checkout).

Métodos de pagamento

We accept payments through 22 gateways including Stripe, Razorpay, PayPal, Paytm, Cashfree, PhonePe, Paystack, and Flutterwave. Currency is auto-detected from your billing address.

Failed payments

If a renewal payment fails we retry 3 times over 7 days. After 7 days of failed payments your workspace moves to read-only mode. Data is preserved for 30 days.

We offer refunds in the following cases:

• 14 dias de reembolso garantido — Cancele dentro de 14 dias da sua primeira cobrança paga e receba um reembolso integral, por qualquer motivo. Uma vez por espaço de trabalho.
• Reembolsos do plano anual — Cancele no meio do ciclo e receba um reembolso proporcional dos meses não utilizados, menos uma taxa de reabastecimento de 10%.
• Service downtime — Scale plan customers receive SLA credits per the published 99.95% uptime guarantee.
• Duplicate charges — Refunded immediately on request.

The following are non-refundable:

• Used message credits and WhatsApp Business API conversation fees (these are paid to Meta, not us)
• Créditos adicionais já consumidos
• Monthly subscriptions past the 14-day window (you can cancel to stop future charges)
• Customisation, migration, and onboarding services already delivered

Upgrading mid-cycle: you are charged the prorated difference immediately and the new plan takes effect that day.

Downgrading mid-cycle: the new plan takes effect at the next renewal date. No refund is issued for the unused portion of the current cycle.

Pay-as-you-go message credits are added to your workspace wallet on purchase and consumed as you ship messages. Unused credits do not expire.

Refunds for unused wallet credits are available within 30 days of purchase, minus payment-gateway processing fees (typically 2.9% + $0.30).

Email billing@b2sender.com with:

• Your workspace name and account email
• The invoice number or charge date
• Um breve motivo (opcional, mas que nos ajuda a melhorar)

Refunds are processed within 5 business days. The credit may take an additional 5–10 business days to appear on your statement, depending on your bank.

Please contact us before initiating a chargeback — we resolve 99% of billing issues inside 24 hours. Initiating a chargeback without first contacting us will result in account suspension and a chargeback fee equal to the disputed amount.

Questões de faturação billing@b2sender.com

Median reply time: 2 hours during business hours.