Política de utilização aceitável

O WaDesk foi criado para comunicação comercial legítima com pessoas que optaram por receber mensagens suas. Exemplos de uso permitido:

• Transactional notifications (orders, shipping, OTP, receipts)
• Customer support and service-desk replies
• Marketing broadcasts to opted-in subscribers
• Lembretes de agendamento, agendamento de calendário e acompanhamentos
• Navegação no catálogo, checkout no tópico e confirmações de pagamento
• Click-to-WhatsApp ad funnels via Meta Ads

You may not use WaDesk to:

Spam & unsolicited messaging

• Send messages to anyone who has not explicitly opted in
• Send bulk messages to scraped, purchased, or harvested contact lists
• Continue messaging after a recipient has requested to stop

Illegal content

• Distribute malware, phishing links, viruses, or harmful code
• Promote or facilitate illegal activities including fraud, money-laundering, gambling (where prohibited), drugs, weapons, or human trafficking
• Share child sexual abuse material (CSAM) — instantly reported to NCMEC and law enforcement

Harmful behaviour

• Harassment, hate speech, threats, or doxing of any individual or group
• Impersonation of any person, brand, or government entity
• Deceptive practices including fake reviews, pyramid schemes, or false advertising

Technical abuse

• Reverse engineering, decompiling, or attempting to extract source code
• Probing, scanning, or testing the vulnerability of our infrastructure (except via our bug-bounty program)
• Ignorar limites de taxa, cotas ou medidas de prevenção de abuso
• Creating multiple accounts to circumvent restrictions or limits

Todas as mensagens enviadas através do WaDesk estão sujeitas à Meta WhatsApp Business Policy. Violating Meta's policy may result in your WABA being suspended by Meta, which we cannot override.

Key Meta restrictions:

• Janela de atendimento ao cliente 24 horas para respostas de forma livre
• Modelos aprovados necessários para mensagens de saída fora da janela
• Prohibited industries include adult content, weapons, tobacco, supplements, and unregulated financial services

You are responsible for collecting and documenting valid opt-in consent from every contact you message. Acceptable opt-in methods:

• Web form with explicit consent checkbox
• Click-to-WhatsApp ad with clear messaging disclosure
• SMS or email confirmation of subscription
• Customer-initiated WhatsApp conversation

We may request proof of opt-in for any contact list. Inability to provide proof results in suspension.

We monitor for violations using automated detection and customer reports. Consequences include:

• Aviso — first minor violation, with 7 days to remediate
• Suspension — conta pausada pendente de revisão por violações graves
• Immediate termination — for illegal content, repeat violations, or serious harm
• Law enforcement — we report illegal activity to relevant authorities and preserve evidence

No refunds are issued for accounts terminated due to AUP violations.

See abuse on WaDesk? Email abuse@b2sender.com with:

• Uma descrição da violação
• Workspace name, phone number, or other identifier
• Screenshots or message excerpts if available

We acknowledge every report inside 24 hours and complete investigation inside 7 days.

We may update this Acceptable Use Policy as new categories of abuse emerge. Material changes will be notified by email at least 30 days before they take effect.